Refund policy

Return & Refund Policy

Thank you for shopping with us! We take pride in crafting and delivering high-quality cross jewelry and accessories. Because our items are delicate fashion jewelry pieces, all sales are final, and we do not offer returns, exchanges, or refunds, except in the case of items damaged upon arrival.

Damaged or Defective Items

We carefully inspect every item before shipment. However, if your order arrives damaged or defective, we are happy to help you with a replacement or store credit/refund.

Conditions for a Damaged Item Claim:

Timeframe: You must contact us within 3 calendar days of the delivery date (as recorded by the carrier tracking details).
Condition: The item must be unused, in its original condition, and in its original packaging.

How to Request a Return/Refund for Damaged Goods

Contact Us: Email our support team at info@wearacross.shop within 3 days of delivery.
Include Details: Please include your Order Number, a brief description of the issue, and clear photos/videos of the damaged item and the original packaging.
Review: Our team will review your request within [1–2 business days]. If approved, we will provide instructions for a replacement or processing your refund/store credit.

Note: Any requests submitted after the 3-day window from the delivery date, or items returned without prior authorization, will not be eligible for a refund or replacement.